Pensions Administrator - Sheffield

Date: 27-Apr-2021

Location: Sheffield, GB, S98 6HR

Company: Royal Mail Group

Job reference number 195983

Pensions Administrator - Sheffield

Salary: £20,927 per annum, pro rata, 26 days annual leave + bank holidays

Full time


Royal Mail Sheffield





Royal Mail are looking for experienced DB Pensions Administrators to join its award-winning Pensions Service Centre in Sheffield.If you have experience of delivering a professional and efficient Defined Benefits Pensions administration service to members, then we have excellent opportunities to develop your career.

We offer a very competitive salary, with bonus potential, a generous annual leave allowance and access to a range of benefits, including a generous DC pension scheme.


About Us
The Royal Mail Pension Plan (RMPP) has total assets of c. £12.5 billion as of March 2020, paying over £97 million in pension benefits across the financial year. The Plan closed to new members in 2008 but remains responsible for securing the long-term financial well-being of approximately 120,000 current and future pensioners.

The Pensions Service Centre administers the RMPP under contract to the Plan Trustee and currently employs around 63 people across all functions and delivers services across the entire membership experience.

With exciting and ambitious plans to transform the services that we deliver and the experience of Plan members, this is a great time to join us.

Responsibilities include:
• Calculation and processing of members’ benefits based on their entitlements under the rules of the Royal Mail Pension Plan
• Communicating member pension entitlements and resolution of member queries
• Delivery of the service to agreed standards, in accordance with Plan rules and HRS service specification
• Take responsibility for own personal and professional development, ensuring that own technical knowledge remains up to date to enable continued delivery of an excellent service
• Develop and maintain positive, effective and professional working relationships with customers, clients, stakeholders and Royal Mail colleagues, delivering consistently excellent value-added service
• Undertake work in different teams within the Pension Service Centre according to business need.

Key knowledge, skills and experience

You need to be an experienced Pensions Administrator (essential) with the following skills and experience:

• Educated to at least A level standard with strong English Language and Mathematics at GCSE level (grades C to A*)
• Possess or be willing to study for a professional pensions qualification (e.g. Pensions Management Institute APE, CPA or DPA) via a Workplace Pensions Apprenticeship scheme
• Proven track record/demonstrable record as an experienced pensions practitioner with a broad understanding of pensions legislation, particularly DB and Career Average schemes in a public sector environment
• Proven experience of delivering a professional, customer focussed service
• A track record of working flexibly to ensure that customer requirements are delivered
• Demonstrably strong written and verbal communication skills
• In-depth knowledge of all Microsoft Office software - Word, Excel, PowerPoint and Outlook
• Proven planning and organisational skills, including experience of delivering to demanding timescales

About Us

At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

We are an inclusive employer with equality, diversity and fairness at the heart of our values.  We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.




For more information on Royal Mail Group and our values please click here:


Closing Date: Sunday 16th  May - please note, this advert may close early if the appropriate number of applications has been reached.


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