Senior Pensions Administrator (RMPP) - Sheffield - Hybrid Working

Date: 22 Mar 2024

Location: Sheffield, GB, S98 6HR

Company: Royal Mail Group

Job reference number 308606

Senior Pensions Administrator (RMPP) - Sheffield - Hybrid Working

Salary £34,000 to £36,000 per annum (depending on experience and qualifications) plus potential 10% annual bonus potential, company pension scheme with highly competitive contribution, generous annual leave offering of 25 days, plus bank holidays, increasing to 27.5 days after 10 years service. There is also an option to purchase a further week’s holiday (5 days)

Welcome bonus of £1,500 payable on successful completion of probation 
Permanent, Full time, 35 hours per week
Hybrid working - 3 days per week in the Sheffield office at Pond Street, Sheffield, S98 6HR


Are you looking for a career that delivers more? At Royal Mail, we’re looking for ambitious and experienced Senior Pensions Administrators to join our award-winning Pensions Service Centre and help deliver the outstanding service our members deserve and expect. 
You will play an important role in a talented and enthusiastic team that calculates benefits for members of our Defined Benefit pension plan. We’re proud to support each other as a team and you’ll help us build an exceptional output for members while you develop your own skills and knowledge at the frontier of the industry. If you’re experienced, professionally qualified in DB pension administration and ready to take on an exciting new challenge, this could be the move for you. 
About the role
As our Senior Pensions Administrator, you will work directly with one of our brilliant team leaders to plan how we deliver casework. You will help lead a team of Pension Administrators, reviewing and approving benefits going into payment. As you progress, you’ll become one of our technical experts, providing guidance and support to the team and helping them develop their skills and experience.
You will also:
•    Provide technical guidance on plan rules and statutory obligations 
•    Be responsible for resolving complex cases and coaching the team to help them do so in future
•    Identify, champion and drive changes to how we work to improve the member experience
•    Be an escalation point for member queries and complaints relevant to the function
•    Ensure compliance with business processes
•    Coach administrators to address any errors and prevent future ones
•    Ensure safe systems of work 
About You
We’re looking for experienced and professionally qualified DB pensions practitioners who can hit the ground running. You will have a strong understanding of UK Pensions and be able to tell us about when you’ve previously helped deliver a professional, member-focussed services for DB pension schemes. You will also be: 
•    A strong verbal and written communicator
•    Be someone with strong numeracy skills 
•    Skilled at planning and organisation with experience delivering member-focused services to demanding timelines within a commercial framework
•    A champion of service improvement tools & techniques who is comfortable challenge the status quo to improve services 
•    Comfortable coaching and mentoring 
•    Educated to A Level and have A*-C at English Language and Maths GCSEs
•    Qualified in professional pensions (e.g Certificate or Diploma in Pension Administration, PMI Award in Pensions Essentials’ QPA etc) 


Bonus and pay progression
Your pay progression and starting salary will be determined by your experience, performance, and the qualifications you have and earn. You could also be eligible for £1500 Welcome bonus payable on successful completion of probation  


Extra Benefits
•    RMG Share Schemes - partnership and matching share offer
•    Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
•    Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
•    Supportive and generous company sick pay
•    Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
•    Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*

•    Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
•    Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
•    Free & discounted RMG products - free keep safe & redirection, partner discounts 
•    Free stamps at Christmas

Your career in safe hands

At Royal Mail we value our people and we want our people to be proud to work for our businesses. 

We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.


An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations. 


Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate. 

For more information on Royal Mail Group and our values please click here:


Next Steps

The next stage of the selection process will be a virtual interview consisting of competency based and role specific questions. 


Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people. 

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. 


We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.



For more information on Royal Mail Group and our values please click here:


Closing Date: Monday 22nd April. Please note, this advert may close early if the appropriate number of applications has been reached.


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