Senior Pensions Administrator

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Job reference 318889
Senior Pensions Administrator
Salary £32,000 - £36,000, 10% annual bonus potential, 25 days annual leave plus bank holidays rising with serve and a company pension scheme with highly competitive contribution rates
Permanent, Full time 
Royal Mail Sheffield Pond Street

You will be expected to attend the office 2/3 days per week

Are you looking for a career that delivers more? We’re looking for ambitious and experienced pensions administrators to help us deliver the outstanding service our members deserve and expect. 
 
You will join one of our talented teams, helping to ensure the integrity of data held on the pensions systems so we can make accurate & timely calculation of benefits. We’re a team that supports each other and you will have a lot of opportunities to develop your skills and take on new challenges across the wider team. If you want to be part of something special and develop your career, then we would love to hear from you.   

About the role

As a Senior Pensions Administrator, you will support the Team Leader through the effective planning of workloads, ensuring accurate and timely provision of pensions data to enable the accurate calculation of benefits information.

You will also:

-    Provide technical guidance on plan rules and statutory obligations 
-    Be responsible for resolving complex cases and coaching the team to help them do so in future
-    Identify, champion and drive changes to how we work to improve the member experience

-    Be an escalation point for member queries and complaints relevant to the function
-    Ensure compliance with business processes
-    Coach administrators to address any errors and prevent future ones
-    Ensure safe systems of work 

About You

We’re looking for experienced and professionally qualified pensions practitioners who can hit the ground running. You’ll have a strong understanding of UK Pensions and be able to tell us about when you’ve previously helped deliver a professional, member-focussed services for either DB or DC (or both) pension schemes. You will also be: 

-    A strong verbal and written communicator
-    Be someone with strong numeracy skills 
-    Skilled at planning and organisation with experience delivering member-focused services to demanding timelines within a commercial framework

-    A champion of service improvement tools & techniques who is comfortable challenge the status quo to improve services 
-    Comfortable coaching and mentoring 
-    Educated to A Level and have A*-C at English Language and Maths GCSEs
-    Qualified in professional pensions (e.g Certificate or Diploma in Pension Administration, PMI Award in Pensions Essentials’ QPA etc) 

Extra Benefits
•    RMG Share Schemes - partnership and matching share offer
•    Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
•    Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
•    Supportive and generous company sick pay
•    Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to perm employees

Next Steps

The next stage of the selection process will be an interview consisting of competency based and role specific questions. 

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people. 
 

We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you. 

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. 

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Sunday 6th October. Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #RMG #LIMRT #LI-Hybrid 

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