Operational Work Area Manager (Late Shift)

Date: 11 Jul 2024

Location: Slough, GB, SL3 8AQ

Company: Royal Mail Group

Royal Mail


Job reference number 313039

Salary starting £36,278 per annum, £455 per month pro rata late shift allowance, 10% bonus potential

25 days annual leave plus bank holidays and defined contribution pension scheme

Full time, 41 hours per week, Tuesday to Saturday, Permanent

Heathrow Worldwide Distribution Centre, Langley, Slough, SL3 8AQ


The Work Area Manager is responsible for managing a team of operators in a defined work area of the plant and for leading the team in a way which motivates, creates high performance and commitment. They are responsible for Health & Safety compliance within the work area and for creating a working environment where all employees take responsibility for safety and wellbeing in accordance with continuous improvement activities. 

The role

Leading a dedicated team of up to 40 full and part time employees, you will hold regular one to one and team meetings and review the area’s performance and plans on a daily basis. You will have line management responsibility to include managing your team’s sick absence, attendance, training and engaging with the team to drive performance. Championing health and safety initiatives, increasing efficiency, and identifying areas of improvements will be essential to your role. Supporting the Shift Manager, you will provide a high quality of service to our customers and ensure all operational targets are met. 

Skills and experience 

As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:  

  • Operational knowledge of HWDC Export and Import processing of the parcels and the overall pipeline (beneficial) 
  • Automation knowledge, mech performance metrics and the role of engineering in effective automation performance.
  • Managing and leading a large team to maximise performance.
  • People and good communication skills, able to engage and motivate team members to work to high standards. 
  • Target driven with a track record of improving performance and achieving KPIs.
  • Experience of introducing change/improvements and successfully leading people through change. 
  • Data analysis and problem solving, the ability to use data to identify trends in performance and then develop solutions/make improvements.
  • The ability to build effective working relationships with a range of stakeholders to achieve business benefits.
  • The ability to use Microsoft Office programmes including Excel (formulas and other functions), Microsoft Word (writing reports) and PowerPoint (presentation).

Shift patterns: 

Tuesday to Saturday, 13:48 - 22:00 . A degree of flexibility is required to meet operational requirements.



Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.  We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.


We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. 


We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.


Closing Date: Wednesday 24th July. Please note, this advert may close early if the appropriate number of applications has been reached.









Job Segment: Data Analyst, Manager, Bank, Banking, Engineer, Data, Management, Finance, Engineering