IT Infrastructure Manager

Job reference number 323595

IT Infrastructure Manager

Competitive salary with 12% bonus potential , £5,944 car allowance per annum
22.5 days annual leave plus bank holidays, pension scheme

Full time, 37.5 hours per week,  Permanent

Highbank House, Exchange Street, Stockport, SK3 0ET

The IT Infrastructure Manager is responsible for a national data network and provides technical infrastructure services to include local and wide area networks, server estate, firewalls, data storage, IT security and telecommunications.

The role
As the Infrastructure Manager, you’ll provide technical consultancy to the business in support of new business requirements, plan and implement new infrastructure initiatives. This will include research, testing and implementation of a wide range of technologies in-line with business requirements. 

This is a hands-on role, requiring both practical and technical expertise and the management of a technical team. In addition to the technical expertise, you’ll lead and develop the IT Infrastructure team, working collaboratively to achieve goals. You’ll define team objectives, assign responsibilities, oversee daily operations, and monitor team performance.

Accountabilities

• Manage a national data network supporting 1,000 end users and approximately 120 servers.
• Have a full overview of the network services and applications.
• Provide 3rd line support covering multiple disciplines.
• Ensure the security of the infrastructure, services and apps.
• Ensure IT disaster recovery plan is kept up to date and tested annually.
• Work closely with the business to understand business processes, gather user requirements, and make recommendations.
• Leads in meetings and technical work groups, providing consultation regarding Infrastructure related issues.
• Stays abreast of industry and technology trends as well as emerging tools and techniques relevant to the role.
• Acts as an escalation point for any service issues within the scope of the team.
• Performs reactive root-cause analysis & pro-active trending to reduce further incidents within the scope of the team.
• Line Manager responsibilites to include performance and appraisals.

Location: Stockport. With the option for hybrid working (3 days in the Stockport office) upon completion of the induction/training period.

About you - you need to demonstrate both team leadership and practical experience on your CV:

Team leadership skills and experience

• Strong experience in service continuity risk management and mitigation techniques.
• Managing 3rd party suppliers and fostering a good working relationship
• Excellent communication and leadership skills, with an ability to communicate at an appropriate level for the audience.
• Training, coaching, managing and motivating staff.

Practical experience

• IP networking principles including routing, DNS, firewalls, VLANs, VPN.
• Management and configuration of Azure / M365 / Entra ID (e.g. Security, authentication, app integration)
• Network security principles - design, implementation and analysis of both internal and external security technologies.
• Management of a virtual server environment (VMWare), firewalls and network switches, windows Domain, certificate management, IP Telephony and basic scripting.
• Problem and Incident Management.
• Relevant Industry accreditation preferred e.g. ITIL
• Ability to manage projects. Professional project management accreditation, e.g. Prince 2, desirable.
• Ability to provide clear technical/process documentation.

Closing Date: 4th April.  Please note, this advert may close early if the appropriate number of applications has been reached.

About Us

Royal Mail Property & Facilities Solutions is responsible for upgrading and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over 1700 sites. We pride ourselves in working to the highest standards of both technical assurance and customer service.  It’s our job to support Royal Mail in being the best delivery company in the UK and that it is fit for delivering to 29 million addresses nationwide, six days a week. Through our core delivery pillars of Real Estate & Value Generation, Property Programmes & Projects, and Workplace Services, Royal Mail Property & Facilities Solutions plays a key role in keeping the mail moving. Royal Mail Property & Facilities Solutions employs 3000 employees and is owned by Royal Mail Group Ltd.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. 

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. 

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

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