Flow / Control Room Technician / System Manager X 2 - North West Super Hub Warrington

Date: 20-Jan-2023

Location: Warrington, GB, WA5 3UY

Company: Royal Mail Group

Job reference number 292395


Flow / Control Room Technician / System Manager X 2 - North West Super Hub Warrington


Full time


North West Super Hub WARRINGTON WA5 3UY


We have a very exciting opportunity for someone to join us as a Flow Systems Manager at our North West Hub in Warrington, helping us to continue to improve and deliver the best service.


 At Royal Mail, we’re committed to being the best delivery service in the UK.


As the world continues to develop, we develop too; keeping up with the times and providing the best for our colleagues and customers; creating a Royal Mail they can rely on, now and in the future.


As part of our future strategy, Royal Mail is creating a network of new and exciting automated Parcel Hubs, the first of which will become operational in Summer 2022 in Warrington.  These new Hubs will be world-class; providing state-of-the-art automation sortation solutions helping us to ensure we continue to excel at providing a great service to all our customers and the communities we deliver to. We are looking for passionate, motivated and experienced Flow Room managers who are looking for a new challenge to join the Hub leadership team and be part of our future.  You will play an instrumental part in the fast pace environment of the new Hub, managing and leading our Hub teams to build trusted relationships and delivering a world class automated operation with the capability to process 40,000 parcels an hour. 


We have an exciting opportunity for experienced Flow Systems Managers to join us at our flagship North West Hub in Warrington and be a key part of this amazing transformation. 


About the role;


The Flow Room team monitor and control the Automated Parcel Sortation System (APSS) and system software in order to ensure that all key performance measures for system availability and efficiency are achieved. They will manage the relationship between the operations and engineering teams and provide systems reporting. The role holder must have an understanding of the functionality and operation of the APSS and play a key role in ensuring the site performs effectively and efficiently.

Detailed understanding of the functionality and operation of automated warehouse operations or flow systems, ideally in a sortation environment 
Customer focused and aware of the external and internal requirements for quality, efficiency and accuracy.
Management of automation control systems, including, Warehouse control systems (WCS), Warehouse management systems (WMS), Yard Management Systems (YMS) & SCADA 
Desired experience:


Previous Flow room, Control room, Plant room experience with use of SCADA, WCS and WMS (or equivalent systems)
Experience with sortation systems and Beumer systems 
Flow/Control Room management experience in a fast moving, deadline driven environment
Experience of managing large scale automation operations and the challenges they bring
Experience of yard management and use of Yard management software 
Good analytical and technical background, able to understand data and systems flows
Flexible approach with a desire to exceed targets through proactive management
Presents information in a professional way

Must have Skills
Strong analytical, planning and organisational skills 
Strong IT skills, especially in Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook
Excellent interpersonal skills with the ability to engage and build trust 
Resilience, tenacity and self-starter 
Results and output oriented 
Ability to influence and challenge in a positive style


Manage the APSS performance using our automation control systems SCADA, CCTV and WMS ensuring maximum utilisation and availability of the machine
Make timely business critical decisions based upon the data feeding into the flow room, ensuring bottlenecks and single points of failures are adequately managed
Ensure all mail types are processed on time. Instruct and influence managers within the operation with their holistic view of the site 
Designing and reviewing system and flow room standard operating procedures
1st line support for mechanical and system issues raised by the operational teams
Co-ordinate engineers and prioritise their workload via radio to rectify faults and blockages within the APSS
Prioritise faults and incidents occurring simultaneously in the operation. Rectifying the assets with the largest impact first
Managing Vehicle flow through the yard management system (YMS) to ensure that vehicle movements to dock are managed to maximise efficiency of internal flow, yard utilisation and trailer utilisation
Review SCADA system data to identify reoccurring faults across a time period and requesting preventative maintenance and repairs in conjunction with the Engineering team 
Works alongside the engineering team and ensure assets are available at the time requested for pre preventative maintenance (PPM)
Efficient and accurate reporting and fixing of faults and unexpected behaviours with resolver groups and the senior leadership team
Management of system parameters to ensure optimal flow of product throughout the systems




Shift patterns over 4 weeks (first 2 weeks are day shift & second 2 weeks are night shift)


Week 1:
Mon – 0545 - 1800
Tue – 0545 - 1800
Fri – 0545 - 1800
Sat – 0545 - 1800
Sun – 0545 - 1800

Week 2:
Wed – 0545 - 1800
Thu – 0545 - 1800

Week 3:
Mon – 1745 - 0600
Tue – 1745 - 0600
Fri – 1745 - 0600
Sat – 1745 - 0600
Sun – 1745 - 0600

Week 4:
Wed – 1745 - 0600
Thu – 1745 - 0600




Why Royal mail – Excellent development opportunities, training courses, largest logistics company in the UK, Future opportunities in similar hubs across the country

If you have experience working in an automated warehouse facility OR have strong analytic and problem solving skills and can quickly learn complex warehouse management systems, please do not hesitate to apply, we would love to tell you more about the role.

Assessment Process


Your face to face assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a technical based interview and competency based interview, more details of which will be provided on the day.


About Us



At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.


We are an inclusive employer with equality, diversity and fairness at the heart of our values.  We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.

For more information on Royal Mail Group and our values please click here: https://jobs.royalmailgroup.com/content/About-Us/?locale=en_GB


Closing Date: 3th February

Please note, this advert may close early if the appropriate number of applications has been reached.
Interviews expected: Februray 



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