Solutions Architect - FMO & AHDC

Date: 14-Apr-2019

Location: London, GB, EC1A 1AA

Company: Royal Mail Group

Job reference number 91801

Solutions Architect - FMO & AHDC

Full time


Royal Mail 185 Farringdon Road LONDON EC1A 1AA


Not many companies can say they’ve been around for 500 years and were founded by Henry VIII, but we can. Royal Mail is the UK’s designated Universal Postal Service Provider, supporting customers, businesses and communities around the country. We are the only postal company to provide a one-price-goes-anywhere, six days a week service to more than 29 million addresses across the UK.


It is an exciting time to join Royal Mail. We’re a FTSE 250 company, we generated revenue of £10.2 billion in 2017-18. On top of this, we have recently undertaken an extensive review and transformation of the Technology function, one of the largest IT transformation programmes across the UK. With this transformation now complete, there is significant potential for growth and success.


Digital is now at the heart of our business and drives our vision of enabling smarter working - from Front Line colleagues through to Head Office. At the same time we strive to deliver innovative products and services through a world class customer experience.


Solution Architecture at Royal Mail: Royal Mail Group (RMG) delivers tens of millions of letters every day and over a billion parcels per year to 30 million addresses in the UK. The logistical complexity of this operation requires a workforce of 150,000, supported by world class technology. Solutions Architects at RMG are instrumental in the delivery of Information System and Information Technology (IS/IT) capabilities to the business and their customers.


It’s an exciting time to be a Solutions Architect at Royal Mail, with over a hundred projects under way at any one time. There is a huge opportunity to contribute to the business’s transformation, with data a vital part of our strategy. As well as our data platform being a key aspect of many major programmes, there are a number of strategic data specific projects.


Over the past 3 years, the Solution Architecture team has demonstrated excellent value in its support of successful projects and, as a result, has experienced significant growth. The team continues to grow, with the data platform a particular area of focus. The well respected team constitutes a number of highly skilled architects, with complimentary skills from a variety of backgrounds. Whilst the architecture team is distributed and assigned across many portfolios, programmes and projects, it operates as a single practice within Solution Engineering. The practice offers a supportive environment, first class training courses and opportunities to learn different skills and techniques across the Royal Mail Technology.


The Solutions Architect will play an active role in architecting data solutions and assuring the design and delivery work of suppliers. They must be able to take complex business problems and translate them into IS/IT deliverables that can be understood by technical and non-technical staff, suppliers and business customers. The Solutions Architect must deliver IS/IT capabilities that meet business requirements and adhere to broader strategic requirements of the enterprise architecture. The Solutions Architect will be instrumental in ensuring that IS/IT investment is implemented in a form that can be easily maintained, operated and managed over many years.


We are seeking 2 Solution Architects – 1 on each of the following projects:


Final Mile Optimisation – FMO – based in London at our Battersea office, by Clapham Junction

The RMG IT Operations Delivery & Collections Portfolio  covers the first and last mile of the mail pipeline, with over half a million collections per day from post boxes, post offices and businesses, and delivery to  the circa 29 million addresses in the UK six days a week, with the vital support of our 100,000+ postmen and postwomen.

We are currently in the process of upgrading our current supporting systems and scoping new initiatives that will help optimise the planning of our 66,000+ routes, ensure the safety of our staff and improve our service to our customers.


Auto Hours Data Capture – AHDC – based in London at our Farringdon office

Automated Hours data capture is a large programme that is looking to transform the way Royal Mail schedules and plans daily tasks for our 150000 employees in the most efficient way. 

The programme is looking to deliver a state of the art planning capability leveraging cutting edge technology and innovative design that our Architecture community is at the forefront of creating.

The scope of the programme covers resource management/capacity planning, system and data integration and interfacing of numerous data components and systems to create a cohesive architecture.


Job responsibilities:

  • As an Architect you will be responsible for ensuring that Solution Architectures are fit for purpose, deliver against the business needs and are architected appropriately for the longer term strategic needs of the business.
  • You will have the skills and experience to work with key partners / teams to actively  define the architecture of the solution and provide technical leadership to achieve the technical vision.
  • You will do this by working with key stakeholders in our supplier communities and alongside other RMG internal functions.
  • You will ensure that all architecture deliverables are of the appropriate standard and all projects are effectively governed via a formal gating process.


Personal attributes:

  • A ‘can do’ pragmatic attitude that is delivery focused and able to withstand project pressures due to tight timescales and complex IT ecosystems.
  • A team player that can offer support to their team members and have the confidence to ask for help from others within the team when necessary.
  • Experience of having worked in complex outsourced multi-supplier environments and the understanding of how to architect and assure solutions in these situations
  • The ability to work as part of a multi-disciplined project team, able to communicate technical concepts to technical and non-technical stakeholders appropriately.
  • A self-starter able to lead others from a technical perspective and a willingness to take ownership of technical problems and subsequently resolve them by consulting and approving solutions with the relevant stakeholders.


Essential Criteria required:

  • Demonstrable experience of delivering/leading large, complex, high volume  integration projects with multiple suppliers including internal/external dev teams.
  • A broad understanding of a variety of technologies/architectures including:
    • Deep experience in application / integration /service design. Ideally comes from a development background and understand the complexities and issues typically encountered when designing applications
    • Good solid understanding of all major architecture domains (Application, data, technical)
  • Technical background in Microsoft stack (C#, .Net, SQLServer) and Azure solutions (highly desirable)
  • Integration and integration patterns
  • Experience working in both Agile and waterfall environments

Desirable criteria:

  • Understanding of infrastructure architecture
  • Experience of using/implementing Quintiq - highly desirable for AHDC role only
  • Geo-spatial – highly desirable for FMO only

We are an inclusive employer with equality, diversity and fairness at the heart of our values.  We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.



For more information on Royal Mail Group and our Values please click on the link (


Closing Date: 01/05/2019


Job Segment: Solution Architect, Architecture, Engineer, Consulting, Developer, Technology, Engineering

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