Property and Facilities Solutions Lift Engineer - Mount Pleasant Mail Centre

Date: 23-Mar-2019

Location: GB, EC1A 1AA

Company: Royal Mail Group

We are now recruiting for a Lift, Electrical and Maintenance Engineer based at Mount Pleasant Mail Centre (EC1A 1AA)


Job reference number 100969


Royal Mail Property & Facilities Solutions is responsible for upgrading and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over 2,600 sites.


We pride ourselves in working to the highest standards of both technical assurance and customer service.  It’s our job to support Royal Mail in being the best delivery company in the UK and that it is fit for delivering to 29 million addresses nationwide, six days a week.


Through our core delivery pillars of Real Estate & Value Generation, Property Programmes & Projects, and Workplace Services, Royal Mail Property & Facilities Solutions plays a key role in keeping the mail moving.


Royal Mail Property & Facilities Solutions employs 3000 employees and is owned by Royal Mail Group Ltd.


Salary - £36,653 up to £45,000 per annum dependent upon experience and shift allowances.


The Role

Royal Mail Property & Facilities Solutions are looking for a Facilities Engineer to join our Facilities Maintenance Team working at Mount Pleasant Mail Centre.


37.5 hours per week Full time. Typical attendance will be 06:30am until 14:30 and 14:00- 22:00 Monday to Friday alternate weeks flexibility is essential. 

The successful applicant will be required to join an out of hours callout rota.


We are looking to offer Permanent contracts 


What does Excellence look like in this role? 
In this role, the technician will be expected to have excellent technical knowledge of electrical systems, mechanical power and control wiring and test inspection of electrical installations. The Engineer will be expected to work on multiple FM systems with the majority of the work being electrical maintenance. The engineer will need a flexible approach to work. A vehicle will be provided for required travel. The technician will have excellent communication skills and be able to discuss work and progress with customers and managers. They will also have excellent organisational skills.

Who will this role work with to achieve excellence? 
The engineer will report directly into the Area Manager and will work with customers on site, other engineers and sub-contractors on a daily basis.

What needs to be done in this role to achieve this? 

- Lift service and maintenance preferable but not essential.
- Maintenance of electrical systems on numerous commercial sites
- Fault finding and providing advice and guidance to customers in relation to equipment such as roller shutter doors, dock levellers

- Have an understanding of all basic plumbing such as replacing taps, sinks, cistern

 filling / flush units and heating elements

- Supply knowledge in a range of technical situations, making personal judgments on how to undertake work to achieve quality, cost and time objectives.
- Provide technical advice and guidance to other staff and customers in order to resolve problems.

- Manage the delivery of Corrective and Planned Maintenance to meet the performance measures detailed in the contract.
- Liaise with customers’ representatives on a day to day basis to ensure customer requirements are fully met.
- Check and ensure all appropriate and approved paperwork is completed.
- Make personal judgments on how to undertake work to achieve cost, quality and contractual objectives
- Act as a role model for safety, setting an example to colleagues and customers

- Manage the relationship with the customer, and liaise with customers to ensure that the customer is fully informed and project a positive professional image of self and Royal Mail P&FS. 

What technical knowledge, skills and experience is required? 

- NVQ Level 3 in Lift Service and Maintenance would be an advantage but not essential.
- Successful applicants must hold an Electrical certification such as 17th edition and be working toward 18th edition.

- The applicant must have full electrical qualification of City and Guilds 2382 & 2391 testing and inspection certification.
- The role holder must have planned maintenance experience of electrical and mechanical systems
- Experience in fault finding and diagnosis with the ability to provide advice and guidance to others across all systems where required.
- The ability to communicate effectively with customers, explaining technical issues.
- The ability to analyse and understand complex technical issues in relation to electrical systems
- Ideally you will be IPAF and MEWP trained and qualified, and be comfortable working at heights.

- Experience of dealing with Customers in a commercial environment.
- Applicants must hold a valid UK driving licence (no endorsements preferable) as this vacancy will involve travel within a specified geographical area.

- Computer literacy skills is an advantage


What behaviours and personal competence is needed? 
- Acts as a role model for safety, setting positive examples to peers

- Keeps customers informed on progress and outcomes

- Willing to share expertise and knowledge

- Committed to personal development

- Strives to deliver beyond expectations

- Remains calm under pressure



We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants.


For more information on Royal Mail Group and our Values please click on the link (

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